Frequently asked questions
How a holiday comes together, how the quote is prepared, what happens after you send a request. These are the questions our guests ask most often — if yours is not here, write to us and we will answer it personally.
How it works
Choose an accommodation and, if you wish, add a transfer, services and experiences in the configurator. When you send your request you get a summary with an indicative estimate, and a concierge replies with a proposal built around your dates, your party and anything you have asked for.
No. The request is free and commits you to nothing: you only pay for what you decide to confirm.
No. Catalogue prices and the total shown in the configurator are indicative and meant to guide you. The final amount depends on availability, dates and any special requests, and your concierge confirms it in the quote.
Within 24–48 hours of your request. You will hear from a person, not an automated system, and the same contact stays with you until the day you travel.
Stay and services
Yes — that is exactly what the configurator is for. Choose an accommodation, a transfer and as many services and experiences as you like; the summary panel keeps track of your selection step by step, so you always see how your package is shaping up.
What you see online is a selection. Our network of partners in Sardinia goes well beyond it: if you are looking for a property, a car or an experience that is not listed, mention it in the notes of your request.
Yes. Private dinners, boats, guides, unusual transfers, special occasions: describe what you have in mind and your concierge will check what is possible before putting it in the quote.
Mainly the Costa Smeralda and Gallura, between Porto Cervo and Olbia, and the south of the island around Pula and Villasimius. For stays elsewhere, ask us first so we can tell you whether we can look after you properly.
Booking and support
Once the proposal works for you, your concierge handles the confirmation and sets out the conditions, deadlines and documents in writing. The general conditions are on the Terms and Conditions page.
Payment methods and deadlines are set out in the quote, because they depend on the property and the services chosen. No payment is taken on the website, and we never ask for card details in a form.
Yes, under the terms of the properties and suppliers involved. Your concierge sets them out before you confirm, so you know in advance what moving your dates or cancelling would mean.
We use the details in your request only to prepare your proposal and to get back to you. Everything is set out in our Privacy Policy.
English and Italian. The website is available in both languages, and your concierge replies in the language you wrote in.
Still looking for an answer?
Tell us what you have in mind. If you would rather start from the catalogues, put your package together and we will send you a tailor-made quote within 24–48 hours.